Return Policy

Effective Date: January 2, 2025

At Carsivoprocity, we want you to be completely satisfied with your purchase. If you are not satisfied with your items, we offer a hassle-free return policy. Please read through our return guidelines below to ensure a smooth return process.

By purchasing from Carsivoprocity.com, you agree to the terms outlined in this Return Policy.

Contact Information:

1. General Return Guidelines

We accept returns on most items within 30 days of receipt. To qualify for a return, your item must meet the following conditions:

  • Unused and Unworn: The item must be in its original condition, unworn, and unused, with all original tags, labels, and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required to process returns or exchanges.
  • Non-Final Sale Items: Certain products marked as “final sale” or “non-returnable” are not eligible for returns. These items will be clearly indicated at the time of purchase.

2. How to Return an Item

If you wish to return an item, follow these simple steps:

  1. Contact Us: To start the return process, please contact our customer support team at info@carsivoprocity.com or call 703-354-2594 to request a return authorization.

  2. Complete the Return Form: We will provide a return authorization form, which must be included with the returned item. Ensure the item is packed securely to avoid damage during shipping.

  3. Ship the Item: Send the item back to our returns address at:

    • Returns Address:
      Carsivoprocity Returns Department
      4005 Golf Course Drive
      Fort Smith, Arkansas, United States

    You will be responsible for the shipping costs of the return unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is accepted, we will issue a refund or process an exchange according to your request.

3. Return Shipping Costs

  • Return Shipping: Unless the return is due to an error made by us (e.g., receiving the wrong item or a damaged product), customers will be responsible for covering the cost of return shipping.
  • Free Return Shipping: If the item is defective, damaged, or the wrong item was shipped, we will cover the return shipping cost and provide you with a prepaid return label.

4. Refunds and Processing Times

Once your return is received and inspected, we will process your refund or exchange. Please allow up to 7-10 business days for processing after we receive the returned item.

  • Refunds: Refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, the refund may take 3-7 business days to appear in your account.
  • Exchanges: If you wish to exchange an item for a different size or color, please specify the new item in your return form. We will ship the exchange once the returned item has been processed.

If your return is denied due to non-compliance with our return policy, we will notify you, and the item will be sent back to you at your expense.

5. Items Not Eligible for Return

The following items are non-returnable:

  • Personalized or Customized Products: Any products that have been personalized or customized with initials, embroidery, or other modifications.
  • Gift Cards: Gift cards and store credit are not eligible for return.
  • Sale or Clearance Items: Any items marked as “final sale” or “clearance” are not eligible for returns.
  • Underwear, Socks, and Swimwear: For health and hygiene reasons, we cannot accept returns on underwear, socks, and swimwear unless the product is defective.
  • Damaged Items due to Improper Use: Items that have been damaged due to misuse, alteration, or neglect are not eligible for return.

6. Defective or Damaged Items

We make every effort to ensure that your items arrive in perfect condition. However, if you receive a defective or damaged product, please follow these steps:

  1. Report the Issue: Contact our customer support team at info@carsivoprocity.com within 7 days of receiving the damaged or defective product.
  2. Provide Evidence: Please provide photos of the damaged or defective item and a description of the issue.
  3. Return Process: We will provide you with a prepaid return label for you to return the defective or damaged product at no charge. Once we receive the returned item, we will issue a refund or replacement.

7. Cancellations

You can request to cancel your order within 24 hours of placing it. Once your order is processed and shipped, it can no longer be canceled. If you need to cancel an order, please contact us as soon as possible at info@carsivoprocity.com or call 703-354-2594.

8. Exchange Policy

Exchanges are allowed for items that are in new, unused condition, and meet our return criteria. If you need to exchange an item, please contact us within 30 days of receiving the product.

  • Size or Color Exchanges: You may exchange an item for a different size or color, subject to availability.
  • Exchange Process: If you request an exchange, we will process it once we receive your returned item. If the item you wish to exchange for is unavailable, we will issue a refund instead.

9. International Returns

If you are returning an item from outside the United States, please be aware that the return shipping costs and customs duties are the responsibility of the customer. We recommend using a trackable shipping service for international returns to ensure the safe delivery of your item.

10. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at: